Sr. IT Technician

Location: Marathon City, WI
Job Status:

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Overseeing and mentor the IT Technicians. Assist with issues as needed. Research and implements software and hardware for the end user. Plan and execute end user hardware updates.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

  • Install, maintain, and repair IT equipment, hardware, and attached peripherals (e.g. Thin Clients, Laptops, Laser Printers, Thermal Printers, Data Collection devices, Monitors, Digital Wall Clocks)
  • Perform Windows Desktop operating system (e.g. Win 10) installation, configuration, and upgrades (including locating and installing correct drivers)
  • Perform Thin Client operating system (e.g. IGEL, Windows Embedded, Windows loT) installation, configuration, and upgrades
  • Perform Data Collection equipment (e.g. scan guns, panels) operating system installation, configuration, and upgrades
  • Perform VMware Workstation installation, configuration, and upgrades
  • Create and maintain Symantec AntiVirus client install packages and policies
  • Maintain inventory of necessary supplies required for the normal operation of equipment
  • Maintain records of repairs and fixes for responsible equipment
  • Offer timely technical support to users
  • Train and instruct users how to properly utilize equipment and software
  • Setup equipment maintenance schedules for support staff
  • Limited travel is required: up to 10%


  • Associates Degree in Computer Science or equivalent
  • 2+ Years’ experience with Microsoft Windows Desktop OS, Thin Clients, and Data Collection devices
  • Experience with Windows Desktop imaging tools and VMware Workstation preferred
  • Proven experience as a computer technician or similar role
  • Experience with LAN/WAN.WIFI networks
  • Excellent hardware and software troubleshooting methods
  • The ability to work independently as well as working within a team
  • Good knowledge o internet security and data privacy principles
  • Willing to be on call (rotation) and work limited weekends while on call
  • Good oral and written communication skills
  • Relevant certifications are ideal
  • Ability to work onsite in office 5 days a week in Marathon City, WI