Sr. IT Technician Job Description

Location: Marathon City, WI
Job Status: Full Time

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Responsibilities:

Marathon Cheese is looking to hire a full time Sr. IT Technician to work in our Marathon, WI corporate office. Specific duties may include, but are not limited to:

  • Install, maintain, and repair IT equipment, hardware, and attached peripherals (e.g. Thin Clients, Laptops, Laser Printers, Thermal Printers, Data Collection devices, Monitors, Digital Wall Clocks)
  • Perform Windows Desktop operating system (e.g. Win 10) installation, configuration, and upgrades (including locating and installing correct drivers)
  • Perform Thin Client operating system (e.g. IGEL, Windows Embedded, Windows IoT) installation, configuration, and upgrades
  • Perform Data Collection equipment (e.g. scan guns, panels) operating system installation, configuration, and upgrades
  • Perform VMware Workstation installation, configuration, and upgrades
  • Create and maintain Symantec AntiVirus client install packages and policies
  • Maintain inventory of necessary supplies required for the normal operation of equipment
  • Maintain records of repairs and fixes for responsible equipment
  • Offer timely technical support to users
  • Train and instruct users how to properly utilize equipment and software
  • Supervise IT technician staff
  • Setup equipment maintenance schedules for support staff

Qualifications:

  • Associate Degree in Computer Science or equivalent
  • Experience with Microsoft Windows Desktop OS, Thin Clients, and Data Collection devices
  • Experience with Windows Desktop imaging tools and VMware Workstation preferred.
  • Proven experience as computer technician or similar role
  • Experience with LAN/WAN/WIFI networks
  • Excellent hardware and software troubleshooting methods
  • The ability to work independently, as well as working within a team
  • Good knowledge of internet security and data privacy principles
  • Limited travel is required, less than 10%
  • Willing to be on call (rotation) and work limited weekends
  • Good oral and written communication skills
  • Relevant certifications (e.g. CompTIA A+) will be an advantage